Hello Susan
Updating the install to SP 8 will not be a bad idea. There are always performance improvements from SP to SP.
One thing I wonder about; is it the same report(s) running slowly, or would the same report run fast one time and slowly the next time?
Perhaps a bit of logging may also help. Process Monitor is a great utility for that. Logging in your own app to see where the slow downs occur may also be an idea (e.g.; is the slow down occurring on report load, db connection, printing, exporting, parameter passing, etc.).
Other ideas;
Look at the printers. If a report is set to use a specific printer and the printer is not there, the report may take time looking for it, eventually substituting the default printer.
Database connectivity:
For OLE DB then use:
MS SQL 2005 - OLE DB Provider
MS SQL 2008 - SQL Native 10
MS SQL 2013 - SQL Native 11
For ODBC then use:
MS SQL 2005 - SQL Native
MS SQL 2008 - SQL Native 10
MS SQL 2013 - SQL Native 11
Also, see if using the search string 'crystal net performance' or 'crystal net slow', etc. will help. Search box is in the top right corner of this web page.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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