Hi,
In the service Notification, you have CATALOGS concept where you can maintain the defect codes and code groups based on which you can specify the kind of defect, cause of defect
for example
If your PUMP is found defective
base on the CATALOGS in the notification, you can maintain the DEFECTIVE code
and what kind of defect whether it is MECHANICAL or ELECTRICAL defect
and what is the cause of defect whether it is TORSION or SHORT CIRCUIT
these details you can add in the notification
and respective action can be configured so that what is the approach you implemented as action can also be captured
It requires SD/PM/CS integration specific to this context
hope it is clear
regards,
santosh